Return & Exchange Policy

Thank you for shopping at alqahwaalarabiah القهوة العربية ! We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your coffee gadget, we offer a hassle-free return and exchange policy. Please review the following guidelines:

1. Eligibility for Returns and Exchanges

   • You may request a return or exchange within 14 days from the date of delivery.
   • The item must be unused, in its original packaging, and in the same condition as when you received it.
   • To be eligible for a return or exchange, you must provide a valid proof of purchase, such as your order number or receipt.

2. Returns Process

   • To initiate a return, please contact our customer support team within the eligible time frame.
   • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
   • Securely package the item, including all accessories and documentation, and clearly mark the RA number on the outside of the package.
   • You are responsible for the return shipping costs unless the item received is defective or damaged.

3. Exchanges Process

   • If you wish to exchange your coffee gadget for a different model or variant, please contact our customer support team within the eligible time frame.
   • Our customer support team will guide you through the exchange process and provide you with an exchange authorization (EA) number.
   • Follow the return process mentioned above (Steps 2a and 2b) and clearly mark the EA number on the outside of the package.
   • Please note that exchanges are subject to product availability. If the desired item is not available, we will assist you in selecting an alternative or offer a refund.

4. Refunds

   • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • If the return is approved, a refund will be processed to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account.
   • Shipping charges, if applicable, are non-refundable.

5. Exceptions

   • The following items are not eligible for returns or exchanges, unless they arrive damaged or defective:
     • Consumable products, such as coffee beans or capsules.
     • Personal hygiene products, such as coffee mugs or travel tumblers.
   • For damaged or defective items, please contact our customer support team immediately upon receipt, and we will assist you accordingly.

6. Contact Us

   • If you have any questions or need further assistance regarding our return and exchange policy, please contact our customer support team at info@alqahwaalarabiah.com

Please note that all returns and exchanges are subject to our discretion and compliance with the policy guidelines mentioned above.

We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing alqahwaalarabiah القهوة العربية ! We appreciate your support and are here to ensure your satisfaction with our coffee gadgets.